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general terms and conditions of hire

These conditions, together with the rental agreement signed by the Customer, govern the relationship between PRIMUS QUALITY AUTO SL (Car2Move), Tax ID B13626189, and the Customer. All amounts in this document are expressed in euros.

1. Drivers

Only the Customer and the additional drivers named in the agreement may drive the vehicle, provided that they hold a valid category B driving licence and meet the minimum age and minimum licence-holding period specified for each vehicle. Each additional driver must present their identity document and driving licence, and is charged at the current rate.

The Customer is responsible for the acts of any person whom they allow to drive the vehicle. If the vehicle is driven by a person not authorised under the agreement, any protection cover purchased shall cease to have effect and the Customer shall be liable for all damage and costs.

2. Payment

The rental is payable in advance by credit or debit card. The Customer authorises Car2Move to charge to the card provided any amounts arising from the rental: fuel, additional kilometres, damage excess, fines and penalties, tolls, parking, extraordinary cleaning and the administration fees set out in these conditions.

3. Security deposit

On collection of the vehicle, the security deposit amount stated in the agreement is blocked on a card in the name of the main driver. This is not a charge: it is released when the vehicle is returned, once its condition has been checked. The time taken for the amount to become available again depends on the card-issuing bank.

4. Insurance, excess and protection cover

The vehicle is covered by compulsory third-party liability insurance and by cover for own damage, theft and fire. In the event of damage, theft or fire, the Customer shall pay no more than the excess stated in the agreement, which depends on the vehicle and on the protection cover purchased. Optional protection cover reduces or eliminates the excess but does not release the Customer from the obligation to drive with due care.

The Customer shall be liable for the full amount of any damage, without limitation to the excess and even if protection cover has been purchased, where such damage is caused by:

  • driving under the influence of alcohol, drugs or medication that impairs driving ability;
  • gross negligence, misuse of the vehicle or breach of these conditions;
  • driving by a person not authorised under the agreement;
  • theft of the vehicle where the original keys are not returned.

In the event of an accident, theft or fire, the Customer must notify Car2Move immediately, report the incident to the competent authority where appropriate and deliver the police report or the European Accident Statement to Car2Move within the following 12 hours. Damage arising from an accident for which the other party is clearly liable, as recorded in a European Accident Statement signed by that party, shall not be charged to the Customer.

5. Fuel

The vehicle must be returned with the same fuel level as at pick-up, unless the pre-paid full tank option has been purchased. Each missing litre is charged at 2,50 € plus a 30 € refuelling administration fee (VAT not included).

6. Mileage

The kilometres included are those stated in the agreement. Additional kilometres are charged at the current rate. If the odometer does not work, 300 km will be charged per rental day.

7. Use and driving of the vehicle

The vehicle must be used in Spain. Driving in other countries requires the prior written authorisation of Car2Move. It is prohibited to sub-let the vehicle or to use it in competitions, for towing, for the carriage of passengers or goods for hire or reward, for driving tuition, or off roads suitable for traffic.

Fines, penalties, tolls and parking charges incurred during the rental period shall be borne by the Customer, together with the administration fee for each case. Car2Move may identify the Customer as the driver to any authority so requesting. The Customer must carry out the ordinary use and maintenance of the vehicle (fluid levels, tyre pressures, dashboard warning lights).

In the event of a breakdown or accident, the Customer must call Car2Move on +34 604 922 490 to receive instructions and assistance. Car2Move accepts no liability for items left in the vehicle.

8. Pick-up and return

A rental day is 24 hours from the pick-up time, with a grace period of 59 minutes. Once that period has elapsed, an additional day is charged at the daily rate. The vehicle must be returned at the place, on the date and at the time stated in the agreement, and within office opening hours. Out-of-hours returns are only accepted if authorised in advance; in that case, the rental is closed when the office opens.

The vehicle must be returned in the same condition in which it was delivered, save for normal wear and tear, together with all its documents and accessories. If it is returned so dirty that extraordinary cleaning is required, this will be charged. Until the keys are returned, the rental remains in progress unless a report of loss or theft has been filed.

  • Loss or theft of the keys: 600 € (VAT not included).
  • Loss or theft of the vehicle documents: 200 € (VAT not included).

Return to a location other than the pick-up location is only possible if it is stated in the booking, subject to the corresponding surcharge.

9. Governing law

This agreement is governed by Spanish law. Any disputes shall be submitted to the courts and tribunals having jurisdiction under consumer protection legislation.

10. Data protection

The data controller is PRIMUS QUALITY AUTO SL (Tax ID B13626189, info@car2move.com). The personal data of the Customer and of the drivers (identification and contact details, identity document, driving licence, payment details and, where applicable, vehicle location) are processed in order to enter into and perform the rental agreement, to manage payments, incidents, claims and penalties, and to comply with legal obligations, in accordance with Regulation (EU) 2016/679 (GDPR) and Ley Orgánica 3/2018 (LOPDGDD). The agreement cannot be entered into without these data.

With the Customer's consent, which may be withdrawn at any time, their data will also be used to send them commercial communications. The data are disclosed only to those parties that need them in order to provide the service (banks and payment institutions, insurers, advisers and technology providers bound by a data processing agreement) and to the authorities where required by law. The data are not transferred outside the European Union. They are retained for the term of the agreement and for the applicable statutory limitation periods.

The Customer may exercise their rights of access, rectification, erasure, restriction, objection and portability by writing to info@car2move.com, and may lodge a complaint with the Spanish Data Protection Agency (AEPD, www.aepd.es).